TERMS AND CONDITIONS OF USE – LATINFOODUS.COM

Last updated: 04/21/26

Welcome to latinfoodus.com. By accessing, browsing, or making purchases on this website, you agree to the following terms and conditions. We recommend reading them carefully before using our services.

1. General Information

This website is operated by LATINFOOD US CORP. Throughout the site, the terms “we,” “us,” “our,” and “the company” refer to LATINFOOD US CORP and its registered trademark LATINFOOD®. By using our site and/or making a purchase, you agree to be bound by these Terms and Conditions, as well as our additional policies.

2. Use of the Website

By using this site, you represent and agree that:

You are at least the age of majority in your state of residence in the United States.
You will not use our products for any illegal or unauthorized purpose.
You will not violate any applicable laws in your jurisdiction.
User Accounts: If you create an account, you are responsible for maintaining the confidentiality of your password.
Privacy: The use of your personal information is governed by our Privacy Policy.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products, Availability, and Pricing

All products are subject to availability. We reserve the right to:

Limit quantities of any product or discontinue sales to specific regions.
Modify prices or discontinue products without prior notice.
Pricing Errors: In the event of a typographical error in pricing, we reserve the right to cancel the order and refund the amount paid, even if the order has already been confirmed.

4. Shipping and Perishable Logistics

Due to the nature of our food products, the following shipping rules apply:

We ship throughout the entire United States territory.
Estimated processing and dispatch time: 1 to 3 business days after payment confirmation. Delivery times may vary depending on destination and carrier.
Mandatory Expedited Methods: Any order containing refrigerated products must be shipped via expedited methods (Overnight or 2-Day Air). Standard ground shipping is not available for these items.
Dispatch Days for Refrigerated Products: To protect the cold chain, orders with refrigerated products are shipped only from Monday to Thursday. Orders placed from Friday to Sunday will be processed starting the following Monday.
Shipping Addresses: We do not ship to P.O. Boxes.
Delivery Responsibility: It is the customer’s responsibility to receive the package on the delivery day. Latinfood® is not responsible for products damaged due to being left unattended after delivery confirmation by the carrier.
Latinfoodus® is not responsible for delays caused by third parties (carriers, weather, logistical events, etc.).

5. Refund and Claims Policy

For biosecurity reasons and FDA regulations, we do not accept physical returns of food products. Refunds or replacements will be issued under the following conditions:

Reporting Timeframe: Any issue with refrigerated products must be reported within the first 24 hours after delivery. For non-perishable products, the timeframe is 48 hours.
Evidence: Clear photographs of the affected product, packaging, and cooling materials will be required.
Exceptions: Claims will not be accepted for change of mind, personal preferences, or customer negligence in receiving the package.

6. Health and Food Disclaimer

Nutritional Information: While we strive for accuracy, manufacturers may change ingredients. We recommend always reading the physical product label before consumption.
Allergies: The customer is solely responsible for verifying ingredients to avoid allergic reactions.
FDA: Statements about the products have not been evaluated by the FDA and are not intended to diagnose, treat, or cure diseases.

7. Dispute Resolution and Governing Law

These terms are governed by the laws of the State of New York. Any dispute related to this site shall be resolved through binding arbitration. By accepting these terms, you expressly waive your right to participate in class action lawsuits (Class Action Waiver).